Policies and Shipping

RETURNS

All Bike Sales are Final. No returns. All non-bike merchandise must be returned in a new and unused condition within 30 days from purchase. All $250 deposits are non refundable.

An item qualifies as new and unused if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty documents, and other accessories. Washed items do not qualify as new and unused.

All Special Orders Subject To 15% Restocking Fee. Special orders are items that we do not normally stock.

- Shipping and Assembly fees are non-refundable.
- No returns on "Final Sale", “Pre-Order” or “Custom Bike” items.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.

If a return is accepted from an item that was shipped to you, you must provide the return label. Once the item has reached us, we will issue a refund if the item qualifies as new and unused.

• How to make a return

  • Provide proof of purchase
  • Provide your details
  • Email us with your order number
  • Repackage your item and create label
  • Drop off your item at the post office
• Processing time

  • Processing time is generally 3–5 business days
  • Refund will appear on your original payment method after processing

Greenville Bike & Tri reserve the right to decline a return if, at our discretion, we find that the policy is being misused or abused.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Note: Orders usually ship two business days after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Electric bike purchases are subject to a $15.00 Environmental Battery Fee and a $65.00 Hazardous Item Shipping Fee. 

At this time we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!