Customer Guarantee 

To be eligible for registered products warranty through Specialized make sure you Register your bike, frameset, or Roval wheels within the first 90 days of purchase for a lifetime warranty to the original owner.

Warranty Details:

Every Cervélo bicycle frames purchased after January 1, 2004 is warranted by Cervélo USA Inc. against defects in workmanship and materials for as long as the frame is owned by the original owner, excluding paint and decals.

This warranty is expressly limited to either the repair or replacement of the defective frame–the decision to repair and replace to be at the sole discretion of Cervélo–and no other remedies are available under the warranty.

Cervélo does not warrant against damage caused by normal wear and tear, improper assembly, improper maintenance, or installation of parts or accessories not originally intended for use with or compatible with the frame or bicycle sold. Cervélo does not warrant against damage or failure of Cervélo bicycle frames caused by accident, misuse, abuse or neglect. Any modification of the frame or its components shall void this warranty. All claims under this warranty must be made through an authorized Cervélo distributor.

Claims will be processed only after provision by the claimant to Cervélo of proof of purchase and completion of Cervélo's online product registration (which can be found here). Purchase Cervélo product only through authorized Cervélo retailers. This is your assurance of original Cervélo quality. Please visit our retailer locator to identify your preferred, authorized Cervélo retailer. All authorized retailers are listed on this site. Cervélo's warranty policy is valid only for Cervélo products purchased through authorized Cervélo retailers. Cervélo products purchased through any channel other than an authorized Cervélo retailer are not covered by the Cervélo warranty.

Frame definition: A Cervelo bicycle frame consists of the carbon fiber frame structure and all non-removable features or components.

Customer Guarantee 

To be eligible for registered products warranty through Cervélo make sure you Register your bike, have proof of purchase, and purchased your Cervélo from an authorized dealer.

Warranty Details:

Lifetime Frame Warranty

Santa Cruz Bicycles will repair or replace at its option any frame or rigid fork made by Santa Cruz Bicycles it determines to be defective in materials or workmanship. The warranty will be in effect for the lifetime of the frame or fork and is available only to the original owner. Notwithstanding the foregoing, frames purchased prior to May 1, 2015 are covered under the previously-existing warranty for five years from the original date of purchase.

For paint, other finishes, and decals, the warranty period is three years from the original date of purchase, provided that fading and other conditions caused by the effects of excessive ultraviolet light (UV) or outdoor exposure are not covered by this limited warranty.

Lifetime Bearing Replacement

Santa Cruz Bicycles offers free replacement pivot bearings to the original owner for as long as they own their bike. The process is simple: Fill out the Warranty Form, upload a copy of your purchase receipt, and we'll be in touch within two business days to get your bearings on-order.

Lifetime Handlebar and Bottle Cage Warranty

Santa Cruz carbon handlebars and bottle cages are warranted against defects in materials and workmanship for life from the original date of purchase.

Lifetime Reserve Carbon Wheels Warranty

Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim and is available only to the original owner.

No-Fault Replacement

In the event of a non-warranty situation, Santa Cruz Bicycles will make replacement parts available to the original owner at a reduced charge for the applicable warranty period described above.

Customer Guarantee 

We build Santa Cruz bicycles to be durable and long lasting, and then back them up with legendary support and a warranty of the highest standard.

Warranty Details:

Conditions

The manufacturer's guarantee is only granted to the first-time buyer of a SCOTT bicycle who has purchased it from an authorized SCOTT dealer. The manufacturer's guarantee only applies if the bicycle is registered to the first buyer at www.scott-sports.com within one year of purchase.

Duration

The manufacturer's guarantee is granted from the date of purchase for a period of five years on bicycle frames and rear ends. The guarantee period is reduced to three years, if the SCOTT bicycle is not serviced at least once a year by an authorized SCOTT dealer. Maintenance services must be carried out in accordance with the maintenance instructions in the SCOTT manual and must be confirmed there by the stamp and signature of the authorized SCOTT dealer.

For frames and rear ends of Category 5 bicycle models and for rigid forks manufactured by SCOTT, the duration of the manufacturer's guarantee is limited to two years.

If a defect on the SCOTT bicycle is remedied within the scope of a manufacturer’s guarantee or a warranty claim, the duration of the manufacturer's guarantee is not extended. The manufacturer's guarantee ends, when the first-time buyer transfers ownership of the SCOTT bicycle to a third person.

Assertion

The manufacturer's guarantee is provided by SCOTT Sports SA, Route du Crochet 11, 1762 Givisiez, Switzerland. The buyer must inspect the SCOTT bicycle immediately after purchase and notify his authorized SCOTT dealer at once in writing of any obvious defects. Hidden defects must be reported immediately after their discovery. In the event of a guarantee claim, the SCOTT bicycle must be handed over to an authorized SCOTT dealer. The latter will contact SCOTT to remedy the defect. The assertion of a guarantee claim always requires the presentation of the original proof of purchase as well as the proof of maintenance service in the SCOTT manual.

Performance of SCOTT in the event of a guarantee claim

In the event of a guarantee claim, SCOTT will, at its own discretion, repair the defect or replace the defective product with a product of similar quality, whereby colour and model deviations are possible. If a repair or replacement is not possible, a purchase price refund will be made taking into account previous use. SCOTT is entitled to commission third parties to remedy the defect.

Limitations

The manufacturer's guarantee applies exclusively to frames, swingarms and rigid forks of SCOTT bicycles. Bicycle components are excluded from this manufacturer's guarantee.

The manufacturer's guarantee does not apply to normal wear and tear, damage caused by accidents or other excessive force on the SCOTT bicycle, corrosion, improper maintenance, incorrect assembly and assembly of unsuitable components or accessories as well as cosmetic defects, for example in the varnish.

The manufacturer's guarantee does not apply to SCOTT bicycles that have been used in a rental shop.

Miscellaneous

These manufacturer's guarantee provisions apply to all SCOTT bicycles as of model year 2023.

Statutory warranty rights of the buyer and guarantees of component manufacturers (Shimano, SRAM etc.) remain unaffected by this manufacturer's guarantee.

The place of jurisdiction for all disputes in connection with this manufacturer's guarantee is Freiburg, Switzerland. This manufacturer's guarantee is subject to Swiss law to the exclusion of all legislation that refers to foreign law.

Customer Guarantee 

When purchasing a new SCOTT bicycle from an authorized SCOTT dealer, SCOTT grants a manufacturer's guarantee subject to the following provisions.